Please review our below company policies regarding orders, shipping and returns prior to placing an order with Lost Acre. If you have any further queries, please do not hesitate to contact us here.
WHERE IS MY ORDER?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order.
Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.
CAN I AMEND AN ORDER?
We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order.
Delivery costs will be calculated at checkout once the delivery option and destination has been chosen. Please note at this stage, we only offer delivery to Australian destinations.
If you change your mind about any items purchased you can return them to us within 28 days of the parcel being delivered to you, provided:
The items are unworn and unwashed;
The items have all Lost Acre tags attached.
All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than:
28 days after the day we receive the items back from you; or
(if earlier) 28 days after the day you provide evidence that you have returned the goods
On your delivery note, tick next to the item(s) you wish to return. Please tell us the reason you’re returning.
Enclose your delivery note with the item(s) and package up securely. Please use the original packaging if possible.
Please be aware that if you choose to return your parcel using this service, the returns costs are to be paid by the customer.
Don’t forget to obtain and keep your postage receipt in case your return gets lost on its way back to us.
Please contact us to obtain the return Address for deliveries